Shell99 respects the privacy of every member and takes our responsibility to protect your personal data seriously. This document clearly explains how we collect, use, store, and safeguard your information when you use the Shell99 platform.
Important Note: By registering for and using the Shell99 platform, you agree to this Privacy Policy in full. If you do not agree with any part of it, please stop using the platform and contact us to close your account. This policy applies to all Shell99 members in Malaysia.
V3.1 – Effective 1 January 2026
Malaysia – applicable to all members accessing shell99 from Malaysia
256-bit SSL — banking-grade encryption for all Shell99 data
Personal Data Protection Act 2010 (PDPA) Malaysia
Support@shell99.best – response within 24 business hours
The key things you need to know about how Shell99 protects your information
All data transmitted between your device and shell99 servers is protected by 256-bit SSL encryption – the same security standard used by Maybank2u and CIMB Clicks. Your personal information, password and financial details cannot be read by any party during transmission.
Shell99 has never sold, rented, or leased member personal information to any third party for marketing or commercial purposes, and never will. Your data belongs to you — we only use it for the purposes clearly stated in this privacy policy.
As a Shell99 member, you have the right to access all personal data we hold about you, request corrections if there are any errors, and apply for data deletion under certain circumstances. These requests will be processed within 14 business days through Shell99's support channels.
Shell99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all collection, processing and storage of members' personal data is carried out within the applicable Malaysian legal framework — not merely as an internal policy.
Shell99 member data is stored on servers protected by strict access controls. Only staff who require access for operational purposes are authorised to read this data. All internal access is logged and audited regularly to ensure there is no misuse.
You can control the types of communications you receive from shell99 – whether promotional emails, platform notifications or SMS. You may unsubscribe at any time through your shell99 account settings or by contacting our support team directly.
To provide a safe and complete betting service to Malaysian members, Shell99 needs to collect certain categories of personal data. We only collect information that is genuinely necessary for operational purposes — nothing more.
Below are the categories of data shell99 collects, along with examples of the information involved:
| Data Category | Example Information | Mandatory / Optional |
|---|---|---|
| Identity Information | Full name, national identification number (MyKad), date of birth, gender, identity card image | Mandatory (KYC) |
| Contact Information | Malaysian mobile number, email address, residential address | Mandatory |
| Account Data | Username, password (encrypted), login history, account settings | Mandatory |
| Financial Data | Deposit and withdrawal records (MYR), payment methods (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay), transaction history | Mandatory |
| Betting Activity Data | Betting history, game types (football, cricket, Live Casino, slots), selected markets, wins and losses | Automatic |
| Technical Data | IP address, device type, operating system, web browser, cookie data, platform access logs | Automatic |
| Communications Data | Live Chat conversation records, support emails, feedback submitted to shell99 | During interactions |
Security Note: Shell99 never stores credit card numbers or passwords in plain text. All sensitive information is encrypted using AES-256 encryption before being stored in Shell99's secured databases.
Shell99 collects your personal data through several different channels over the course of your use of our platform. Here's exactly where your data comes from:
Shell99 does not purchase data lists from third parties or collect information about you from public sources without your knowledge. Every piece of data we hold comes directly from your interactions with the Shell99 platform.
Shell99 uses the personal data collected solely for legitimate and necessary purposes in order to provide the best betting experience to Malaysian members. The specific purposes are as follows:
Purpose Limitation Principle: Shell99 will not use your data for any purpose beyond those stated above without first obtaining fresh consent from you or notifying you through an update to this privacy policy.
Shell99 does not sell or disclose members' personal data to third parties for their marketing purposes. However, there are limited situations where shell99 is required to share certain data with other parties for legitimate operational reasons:
In all data sharing scenarios listed above, Shell99 ensures that receiving parties are bound by equivalent data protection obligations. We do not permit any third party to use Shell99 members' data for their own purposes beyond the approved scope.
Shell99 is fully committed: members' personal information will not be sold, rented or exchanged for commercial value with any third party. This is not merely a policy – it is a core principle of how we operate.
Shell99 members' personal data is stored on servers protected by strict physical and digital access controls. All data is encrypted using AES-256 encryption at rest and 256-bit SSL encryption in transit.
How long Shell99 retains your data depends on the data category and applicable legal requirements:
Once the retention period expires, data is securely deleted or anonymised in accordance with approved data disposal procedures. If you request the closure of your Shell99 account, the data deletion process will be initiated once all legal obligations have been fulfilled.
Like most digital platforms, shell99 uses cookies and similar tracking technologies to enhance your experience. This is standard practice – virtually every website and app you use on a daily basis employs the same technology.
The types of cookies shell99 uses are as follows:
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect shell99 platform functionality, including the ability to log in and process bets. shell99 recommends keeping essential and security cookies enabled for the best and most secure experience.
Important: Shell99 does not use third-party cookies for targeted advertising or marketing purposes. We do not share cookie data with any advertising networks or social media platforms.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Shell99's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data Shell99 holds about you. Requests will be processed within 14 business days.
If the data we hold is inaccurate or outdated, you have the right to request prompt correction through your account settings or shell99 support.
In certain circumstances, you may request deletion of your data from Shell99's systems — subject to applicable legal retention obligations.
You have the right to object to your data being used for Shell99 promotional marketing communications at any time through your account settings.
You may request your data in a machine-readable format for the purpose of transferring it to another relevant platform.
In the event of a dispute or review, you may request that shell99 temporarily suspend the processing of your data while the matter is being resolved.
To exercise any of the above rights, contact the shell99 privacy team by email at support@shell99.best with the subject line "PRIVACY RIGHTS REQUEST – [Your Account Number]". Please include your full name, shell99 account number and the specific right you wish to exercise. shell99 will acknowledge receipt of your request within 3 business days and resolve it within 14 business days.
Shell99 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.
All shell99 members are required to complete an age verification (KYC) process before full access is granted. Should shell99 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, the following steps will be taken immediately:
Parents or guardians who are concerned about their child potentially accessing shell99 are encouraged to contact shell99 support immediately for assistance.
Shell99 reserves the right to update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements or improvements to our data protection practices.
When material changes are made to this privacy policy, Shell99 will notify you via:
Continued use of the Shell99 platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and request a withdrawal of your balance before the changes take effect.
Shell99 recommends that you review this Privacy Policy page periodically to stay informed about how we handle your personal data.
If you have any questions, concerns or complaints regarding how Shell99 handles your personal data, our team is ready to assist through a range of channels:
Support@shell99.best – for written complaints and privacy rights requests. Response within 24 business hours with a case reference number.
For general privacy enquiries. Available 24/7 within the Shell99 platform with a response time of under 2 minutes.
Support available in Malay and English. WhatsApp number accessible within the Shell99 platform after logging in.
24 hours a day, 7 days a week, 365 days a year – including all Malaysian public holidays without exception.
If you believe that shell99 has violated your privacy rights and are unsatisfied with the resolution we have proposed, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010 (PDPA). shell99 will cooperate fully with any investigation conducted by the relevant authorities.
Frequently asked questions from members about privacy and data security
Shell99 uses your betting data for more than just operational purposes — we also monitor activity patterns to identify members who may benefit from responsible gaming support. This is a purposeful use of data to protect your wellbeing. All such information is handled in strict confidence and is not shared with anyone outside Shell99's qualified compliance team.
Shell99 uses your activity data responsibly to identify concerning betting patterns and offer timely support when needed.
Deposit limits and play time settings in your Shell99 account are your own preferences — we use them solely to enforce the limits you set for yourself.
If you apply for self-exclusion or a break from Shell99, this information is kept strictly confidential and will not be disclosed to any third party.
Any information related to responsible gaming that you share with Shell99 is protected under our highest level of confidentiality.
Need help or support? Contact Talian Kasih 15999 (24 hours, free of charge) or visit Responsible Gaming page Shell99 for more information.
Your data is safe with us. Register with Shell99 today and enjoy the best football betting, cricket, Live Casino, and slots experience with complete peace of mind.
Welcome bonus of up to RM1,000 for new members. Minimum deposit of RM20 via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX.