Shell99 believes betting should be enjoyable entertainment, not a source of stress or hardship. This page outlines Shell99's commitment to responsible gaming and provides all the tools and resources you need to bet within healthy limits.
Always Remember: Betting is entertainment – not a way to earn steady income or solve financial problems. Set a budget, stick to your limits, and only bet with disposable money you can afford to lose. If you feel betting is becoming a problem, please use Shell99's control tools or contact Talian Kasih 15999 for free professional support.
For Shell99, responsible gaming is not just a tagline or something written in a corner of the page – it is at the core of how we operate every day. Since we founded the platform in 2018, we have always held the position that member safety and wellbeing are just as important as delivering a quality betting product.
We recognise that gambling can become a problem for some individuals. Data shows that the vast majority of players gamble responsibly and treat it purely as entertainment — much like watching Malaysian Super League football at a mamak or enjoying a casual casino game. That said, a small number of people may need support to stay in control, and Shell99 is here for them.
That is why we invest in building easy-to-use control tools, providing round-the-clock support in Bahasa Melayu, and actively monitoring betting patterns to identify members who may need assistance. This is not an obligation — it is a conscious choice we make because we genuinely care about the Shell99 community.
All responsible gambling tools listed on this page are completely free and can be activated directly by members through Shell99 account settings without needing to contact customer support. This makes it easy to take immediate action whenever you feel the need.
Understand the difference — there is nothing to be ashamed of
Acknowledging that you need help is a sign of strength, not weakness. Many Malaysians face the same challenges. Shell99 and Talian Kasih 15999 are ready to help you without any judgement.
How Shell99 ensures a safe and enjoyable betting experience for all members
Shell99 enforces a minimum age requirement of 18 years through a mandatory identity verification (KYC) process. All new members are required to submit a copy of their MyKad before full access is granted. This safeguards minors from exposure to gambling activities.
Shell99 offers a comprehensive suite of control tools — deposit limits, session time limits, loss limits, temporary breaks and self-exclusion — all of which can be self-activated within seconds through your account settings, with no approval process or need to contact support.
Shell99's system continuously monitors betting patterns to detect early warning signs. If the system identifies a pattern that may indicate a problem, our team will proactively reach out to the member to offer support and responsible gambling resources.
All of Shell99's responsible gambling support is available in Bahasa Melayu — including guides, control tools and customer support. We understand that discussing personal issues is often easier in your native language, and we want to make sure there are no language barriers when you need help.
All responsible gaming information — including any self-exclusion requests, limits you have set, or support communications — is fully confidential. Shell99 does not disclose this information to anyone without your explicit consent.
Shell99 actively promotes responsible gaming awareness among members through regular notifications, in-platform guides, and awareness campaigns. We believe knowledge is every player's best line of defence.
Step-by-step guide to every control tool available in your Shell99 account
Set the maximum amount you can deposit within a given period. This is the most effective way to manage your betting budget in MYR.
Limit how long you can play in a single session or per day. Once the limit is reached, Shell99 will notify you and log you out automatically.
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, you will not be able to place new bets until the period resets.
Need a short break from gambling? A temporary pause freezes your account for a chosen period without closing it permanently — ideal if you just need some time away.
The strongest option available – close your account entirely for an extended period or permanently. Suitable if you need a longer break from betting.
Track all your betting activity, deposits, and withdrawals in detail. Reviewing your history regularly is a good habit to help you stay in control.
Recognise these signs in yourself or someone you care about
Gambling problems rarely appear overnight – they develop gradually and are often difficult to recognise from the inside. Below are the warning signs to watch for. If you identify with three or more of the signs below, we encourage you to use Shell99's control tools and consider seeking professional support.
Betting more after a loss in an attempt to recover money lost – this is one of the earliest signs of a gambling problem.
Hiding the extent of your betting activity or how much you've spent from your partner, family or friends.
Borrowing money to bet, using bill payments or daily necessities funds for betting, or falling into debt as a result of betting.
Feeling restless, irritable, or anxious when unable to bet, or relying on betting as an escape from life's problems.
Neglecting work, family, studies, or other daily responsibilities due to excessive time spent on betting.
Needing to bet larger amounts to feel the same excitement – a sign of growing tolerance to betting.
A practical guide to enjoying Shell99 in a healthy way
Before logging in to Shell99, decide how much MYR you are comfortable spending this month on gambling entertainment — the same way you would budget for dining out or catching a movie. Use Shell99's Deposit Limit tool to lock that amount in.
Shift your mindset: treat money deposited via Touch 'n Go eWallet or GrabPay as an entertainment expense – like a concert ticket. Winnings are a fun bonus, not an expectation. This helps you accept losses more calmly.
The best decisions are never made when you are angry, sad, stressed or exhausted. If you have just come home from a tough day at work or had an argument with someone, put off your gaming session until you are in a better headspace.
Set a reminder to get up and take a break every hour while playing on Shell99. Drink some water, stretch, and check your balance to make sure you stay in control and are not playing on autopilot.
Understand the odds and how each Shell99 game works before you play. Read our Betting Tips section for a better understanding of football, cricket, and Blackjack strategies.
Spend 5 minutes each week reviewing your activity history on Shell99. Look for patterns — are you playing more than usual? Are your losses starting to exceed the limits you set? Early awareness is key to prevention.
Answer these questions honestly to get a clearer picture of your gambling habits
For each question, choose the answer that best describes your experience over the past 3 months. This is not a clinical test – it is simply a guide to help you reflect on your own betting habits.
1. Have you ever gambled with money meant for bills or daily necessities?
2. Have you ever bet more in an attempt to win back money you had lost?
3. Do you find it difficult to stop gambling even when you had planned to?
4. Have family members or friends ever expressed concern about your betting habits?
5. Has betting affected your sleep, work, studies, or relationships with loved ones?
You don't have to face this alone — help is available and free of charge
Malaysia's national counselling helpline, available 24 hours a day, 7 days a week. Free to call from any Malaysian line. You can talk about gambling problems, financial stress, and related family issues.
Shell99's support team is available 24/7 via in-platform Live Chat. Whether you want to apply for self-exclusion, set limits, or simply talk through your gambling habits, we are here to help.
The Department of Social Welfare Malaysia (JKM) provides counselling and social support services for addiction-related issues, including problem gambling. You may contact your nearest JKM office in your state.
Certified Malaysian counsellors (CBT, addiction counselling) can help you understand the root causes and develop strategies to cope. Ask your GP or a private clinic for a referral to the right specialist.
We understand that asking for help can feel daunting, especially when it involves something as personal as your betting habits. But we want you to know that no one at Shell99 will judge you. We are here to help, and we are proud of every member who takes the courageous step of seeking the support they need.
Frequently asked questions about responsible gambling controls and support tools
Sign up with Shell99 today and enjoy Sports Betting, cricket, Live Casino and slots with full control tools right at your fingertips.
Minimum deposit of RM20 via Touch 'n Go eWallet, GrabPay or DuitNow. Set your limits from day one.
If you or someone you know needs immediate help with a gambling problem, don't wait. Talian Kasih 15999 offers free and confidential counselling in Bahasa Melayu, available 24 hours a day.
From all Malaysia landline and mobile numbers
Your identity is fully protected
Including Malaysian public holidays
Counsellors who understand the Malaysian context