Terms & Conditions Shell99 – A Complete Platform Guide for Malaysian Members

To register and use the shell99 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Must be a valid Malaysian citizen or resident holding a Malaysian identity card (MyKad) or a recognised identity document.
• Must have full legal capacity to enter into a binding contractual agreement.
• Must not appear on any self-exclusion list or gambling restriction list maintained by any recognised authority.
• Acting on your own behalf and not as an agent or representative of any third party.

Shell99 reserves the right to request proof of eligibility at any time. Failure to provide the required documentation within the specified timeframe may result in account restrictions or closure. Shell99 is not liable for any losses arising from a member's failure to meet these eligibility requirements.

Shell99 account registration is free and open to all eligible individuals. During registration, you are required to provide accurate, complete, and up-to-date information. False or inaccurate information is grounds for immediate account closure.

Each individual is only permitted to hold one (1) Shell99 account. Holding more than one account – whether in your own name or using another person's details – is a serious breach of shell99's terms and may result in:

• Immediate freezing of all associated accounts.
• Forfeiture of all cash balances, bonuses, and winnings across all accounts.
• Permanent ban from the Shell99 platform.
• Legal action where financial fraud is involved.

You are fully responsible for maintaining the confidentiality of your Shell99 username and password. Any activity that occurs on your account is considered your own action, unless you have reported unauthorised access to Shell99 within 24 hours of the incident.

Shell99 accepts deposits via the following Malaysian payment methods only. Methods not listed here are not accepted:

For withdrawals, members are required to use the same payment method used for their deposit (return-to-source principle). The minimum withdrawal amount is RM50. Withdrawal processing times are as follows:

• Platinum & Diamond VIP Members: Within 5 minutes.
• VIP Gold & Silver Members: Within 30 minutes to 2 hours.
• Regular members: Within 24–48 business hours.

Shell99 reserves the right to request additional verification (KYC documents) before processing withdrawals, particularly for amounts exceeding RM5,000 or where unusual account activity is detected. Funds derived from illegal activity or fraud will not be processed and will be reported to the relevant authorities.

Shell99 offers a wide range of bonuses and promotions to members, including welcome bonuses, reload bonuses, weekly cashback, special football and cricket tournament promotions, and VIP programme rewards. All bonuses are subject to the following terms:

• Every bonus comes with its own wagering requirement varies. This is typically between 5x to 30x the bonus amount, depending on the type of promotion. Exact requirements are stated on each promotion's respective page.
• The Shell99 welcome bonus is available exclusively to new members making their first deposit who have not previously registered.
• Each member is entitled to one welcome bonus offer only for the duration of their membership.
• Bonus abuse — including registering multiple accounts to claim bonuses repeatedly — will result in the cancellation of all bonuses and permanent account closure.
• Shell99 reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the applicable wagering requirements.

For promotional offers tied to specific tournaments such as IPL, Liga Super Malaysia, EPL, or the FIFA World Cup, additional terms may apply regarding settlement timeframes and eligible betting markets. Check the Shell99 promotions page for the latest information.

Shell99 offers both pre-match and live (in-play) betting across a wide range of sports, including Malaysian Super League and EPL football, IPL and ICC cricket, badminton, e-sports, and more. The following general rules apply to all bets placed on Shell99:

• Confirmed bets cannot be cancelled except through the Cash Out feature where available (if enabled for the relevant market).
• If the match is suspended and replayed within 24 hours from the original kick-off time, all bets remain valid. Beyond 24 hours or if cancelled – all pre-match bets are voided.
• For live (in-play) betting, Shell99 reserves the right to suspend or void markets during technical disruptions or extraordinary in-match events. Shell99's decision in such matters is final.
• Bets accepted in error at clearly incorrect odds may be voided by Shell99 without prior notice. The wagered amount will be fully refunded to the member's account.
• The use of automated software (bots), arbitrage, or any strategy that systematically disadvantages shell99 is strictly prohibited.
• The maximum bet per market is stated on the Shell99 platform and varies by sport and tournament.

Shell99 offers live casino games (blackjack, roulette, baccarat, sic bo) with live dealers, along with a full collection of slots and RNG games from recognised software providers. The following rules apply:

• All Shell99 live casino games are operated by real human dealers and broadcast in real time. Interaction is conducted through a digital interface — any misunderstanding involving a dealer must be reported to Shell99 support within 1 hour.
• Slot and RNG games use independently certified and audited random number generators (RNG) to ensure fairness. Shell99 guarantees that the return-to-player (RTP) percentage for each game is in line with the respective provider's stated specifications.
• If a game session is interrupted due to a technical fault (internet disconnection, server failure), the last result confirmed by the Shell99 system is final.
• Shell99 reserves the right to withdraw or replace any game from its catalogue at any time without prior notice.

Members who suspect unfair play in any Shell99 game may submit a formal complaint via email to support@shell99.best, including session details (table number, date, time). Shell99 will investigate within 5 business days.

As a Shell99 member, you agree not to engage in any of the following activities, which are considered violations of our terms and may result in immediate disciplinary action:

• Financial fraud: Use of stolen credit/debit cards, fraudulent payment details, or unauthorised deposit methods.
• Money laundering: Using the Shell99 platform to process funds from illegal sources is a serious offence that will be reported to the relevant Malaysian authorities.
• System abuse: Exploiting bugs, system errors, or odds loopholes for unfair advantage.
• Use of bots or automated software: Any tool or software that enables automated betting without human control is strictly prohibited.
• Collusion: Colluding with other players to manipulate live casino game outcomes.
• Threats or harassment: Any threatening, disruptive, or harassing behaviour directed at shell99 staff or other players.

Shell99 uses an advanced monitoring system to detect suspicious activity. Accounts suspected of violations will be temporarily frozen for investigation. If confirmed, all balances and winnings may be forfeited and the account permanently closed.

A Shell99 account may be closed or frozen under the following circumstances:

• Member request: You may close your account at any time by contacting Shell99 support. Any remaining balance (after deducting bonuses whose requirements have not been met) will be returned via the original payment method within 5 business days.
• Terms violation: Shell99 reserves the right to close an account without notice in the event of a serious breach of terms, including fraud, bonus abuse, or illegal activity.
• Responsible gaming: Members who apply for self-exclusion will be processed within 24 hours and their account will be frozen for the requested period.
• KYC verification failed: If a member fails to verify their identity within the stipulated timeframe, the account will be frozen until verification is complete.

When an account is closed due to a breach, Shell99 is not obligated to provide the member with a detailed explanation. Account closure decisions are final and non-appealable unless there is clear evidence of an error in the investigation process.

Shell99 provides its betting platform on an "as is" basis. While we strive to keep the platform running without interruption, shell99 is not liable for:

• Losses resulting from service disruptions, technical failures, or internet connectivity issues on the member's end.
• Betting losses arising from unexpected or uncontrollable match outcomes.
• Indirect, consequential, or special damages arising from the use of or inability to use the Shell99 platform.
• Third-party actions by game software providers, payment providers, or telecommunications service providers that affect a member's Shell99 experience.

Shell99's maximum liability to any member under any circumstance is limited to the amount of active deposits held in that member's account at the time of the incident. This condition does not limit any member's rights under applicable Malaysian consumer protection law.

Shell99 is committed to responsible gambling and provides the following tools to help members stay in control of their betting activity:

• Deposit limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Session time limit: Automatically limit your daily playing time.
• Temporary pause: Freeze your account for 24 hours up to 6 months upon your request.
• Self-Exclusion: Close your account permanently or for an extended period.
• Check betting history: Monitor your complete betting activity history at any time.

If you or someone you know is struggling with gambling, please contact Talian Kasih 15999 (free, 24 hours) or visit the Responsible Gambling Shell99 for further assistance.

Shell99 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. For material changes (changes that significantly affect the rights or responsibilities of members), Shell99 will provide at least 7 days before changes take effect via:

• Email sent to the address registered on your Shell99 account.
• In-platform notifications on Shell99 upon login.
• Announcements via the Shell99 news/promotions section.

Continued use of the Shell99 platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the effective date and request a withdrawal of your remaining balance.

For minor changes (spelling corrections, language clarifications, contact information updates), formal notice is not required and changes take effect immediately upon update to this document.

If you have any enquiries, complaints, or require clarification on any part of these Terms & Conditions, please contact the Shell99 team through the following channels:

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through direct negotiation with Shell99 will be referred to arbitration or a court with jurisdiction in Malaysia.